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Facebook Content Moderators Call for Better Treatment

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Key Points

  • As Facebook chief Mark Zuckerberg prepares to be grilled by a Senate committee about the handling of politically-charged posts, content moderators are insisting that properly valuing their work is key.
  • The current and former content moderators described stressful hours spent focused on torrents of hateful, disturbing posts with little regard given to their feedback or their well-being.
  • The bulk of that army of content moderators are contracted and their viewpoints—hard-won on the frontlines of the battle—are typically ignored, according to those who took part in the press briefing.
  • Visit The Financial Today’s homepage for more stories.

SAN FRANCISCO — As Facebook chief Mark Zuckerberg prepares to be grilled by a Senate committee about the handling of politically-charged posts, content moderators are insisting that properly valuing their work is key.

Two former content moderators contracted in the US to make judgment calls on posts, and one other currently tackling the same challenge took part in a conference call with reporters on Monday.

The former and current content moderators expressed concerns about posts intended to cause trouble or bedevil the outcome of the forthcoming election.

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